Privacy Policy

At Into Tours, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we use it. This policy explains what information we collect, why we collect it, how it is used, and the choices you have.

Who is Into Tours?

Into Country Tours Pty Ltd (trading as Into Tours) is a South African tour operator providing travel experiences, including safaris, wine tours, and day excursions. References to “we,” “our,” and “us” in this policy mean Into Tours and its affiliates, staff, contractors, and partners involved in delivering our services.

1. What Information We Collect

When you book a tour, make an enquiry, or interact with us, we may collect:

  • Personal details – your name, email address, phone number, postal address, nationality, date of birth, and emergency contact.
  • Travel documents – passport details, visa information, or ID numbers (only when required for bookings, safety, or border regulations).
  • Health & safety information – such as dietary needs, allergies, disabilities, or medical conditions to ensure your comfort and wellbeing on our tours.
  • Payment information – handled securely through trusted third-party payment providers. (We do not store your credit card details.)
  • Booking history – details of tours you’ve booked or enquired about with us.
  • Photos & videos – we may take pictures during tours for marketing or operational purposes (if you prefer not to appear, please let us know).
  • Website use information – collected via cookies (see below).

2. How We Use Your Information

We use your personal information for purposes such as:

  • Processing and managing your bookings.
  • Communicating with you about your trip, including confirmations, updates, and reminders.
  • Ensuring your health, safety, and comfort while travelling with us.
  • Meeting legal requirements such as border control, immigration, or park entry regulations.
  • Improving our tours, services, and customer experience.
  • Sending you offers, promotions, and travel updates (only if you’ve opted in).
  • Carrying out research, analysis, and feedback surveys to help us improve.

We will never sell or rent your personal information to anyone.

3. Sharing Your Information

Sometimes we need to share limited information with trusted partners so that your tour runs smoothly. This may include:

  • Tour guides, drivers, and staff involved in your trip.
  • Hotels, lodges, safari parks, restaurants, and activity providers.
  • Payment processors, booking platforms, and IT service providers.
  • Government authorities if required by law (e.g., immigration, customs, or safety checks).

We only share the minimum information needed for these purposes.

4. Your Rights

You have control over your personal information. At any time, you may:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct or update your details if they are inaccurate.
  • Request that we delete your information (unless we need to keep it for legal or operational reasons).
  • Restrict how we use your information.
  • Opt out of receiving marketing emails by clicking “unsubscribe” or contacting us directly.

We will respond to all valid requests within a reasonable time.

5. Security of Your Information

We use appropriate technical, physical, and administrative safeguards to keep your information safe from unauthorized access, misuse, or disclosure. While no system is 100% secure, we continually review our practices to protect your data.

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary:

  • To provide services you’ve booked.
  • To comply with legal and tax obligations.
  • To resolve disputes or enforce our agreements.

Once it’s no longer needed, your data will be securely deleted.

7. Cookies & Online Tracking

Our website uses cookies (small text files stored on your device) to:

  • Make our site work properly and load faster.
  • Remember your preferences and improve your browsing experience.
  • Help us understand how visitors use our site, so we can improve it.

You can change your cookie settings or disable cookies at any time in your browser. Please note that some features may not work correctly without cookies.

8. External Links

Our website may include links to other websites or social media pages. Please note that we are not responsible for the privacy practices of those third-party sites, and we encourage you to read their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “last updated” date. Significant changes may also be communicated to you by email if you have an active booking with us.

10. Contact Us

If you have any questions, requests, or concerns about your personal information, please contact us:

📧 [email protected]
📞 +27 609867612
🌍 www.intotours.co.za

Submit an enquiry

We are here to help and take your privacy seriously.

✅ Last updated: September 2025